More brick walls

I have called the National Visa Center (NVC) and the State Department trying to get some answers on when NVC sent our paperwork. They just keep telling me the same thing it says on our letter, that they electronically sent our paperwork to the U.S. Embassy on April 21st. So, last night we called the Embassy. First I called and tried to explain that there is a problem with our paperwork not being received. The woman totally cut me off and wouldn't help me, but I did get a fax number out of her. We wrote the fax and Ryan ran off to the local store to fax it to the Philippines. When he got home, he called the Embassy again. He asked if they could follow up on the fax and they said no, but he was persistent enough that he finally got a number of someone in the department we were trying to deal with, instead of just the call center. He called that number and got through to a person, but was disconnected. He called it again and got a person, but she said everyone was on lunch break and she couldn't help. We waited another hour until they got back from lunch and then called again. This woman worked in the area we were trying to call, but again she was not helpful. She did not believe that NVC was sending things electronically. Finally Ryan told her to go get the fax we sent and she changed her tune a bit. After she saw our copy of the NVC letter she said she would follow up a bit on our case.

I'm not working today so that I can stay home and call the NVC and the State Department again. I have also started contacting our Senator and a Representative to see if they can help. I am hoping to get through to someone that can tell the Embassy how to do their job. We have already spent a lot of time, money and energy on this and we have no results.

If you are a PAP that reads my blog and you are in the same stage we are with a letter from the NVC, please contact me.